Insulation scheme rorted Owners hot under the collar

Herald Sun
Saturday 30/1/2010 Page: 27

Householders desperate to cut soaring energy bills are being fleeced by insulation cheats. Rogue companies cashing in on the Federal Government's $2.45 billion home insulation scheme are rorting the system by only partly lining ceilings. Heavy-handed installers smashing roof tiles, causing ceiling collapses or wrecking air conditioning and alarm systems have also left home owners with damage bills. Consumer Affairs Victoria has handled 115 complaints about insulation fitters since July last year.

Accused rogues have also been reported to federal authorities, who have the power to blacklist companies from the popular rebate scheme. CAV spokeswoman Heather Abbott confirmed most complaints were against businesses that had been registered to perform work. More than a million homes nationwide have received free or discounted ceiling insulation through the program. Environment Minister Peter Garrett stressed the overwhelming majority of installers were scrupulous.

However, any complaints were treated seriously. "All installers are on notice that we'll act swiftly if we find any evidence of improper or illegal activity," a spokesman said. "Action can include an immediate suspension, followed by deregistration, recovery of money and, if needed, referral to the police or other authorities for potential prosecution." Suspected frauds falsely billing for rebates of $1200 to $1600 a home are among those being investigated. The Herald Sun last month revealed concerns about 51 Victorian roof fires linked to botched jobs that fitted insulation too close to down lights.

CAV recommends consumers get at least two quotes from tradespeople, to quiz them on their safety measures, and to not sign off on a job until they are satisfied with the work. The Federal Government toughened the scheme's safety, training and registration rules late last year after a spate of fires and the deaths of three young workers from heat stress or electrocution while installing in NSW and Queensland. Consumers concerned about insulation quality should first contact the installer to rectify the issue.

For unresolved complaints, contact CAV on 1300 558 181 or the federal energy efficiency hotline on 1800 808 571. Registered tradespeople are listed on the program's website: environment.gov.au/energyefficiency